When your job hinges on how effectively you speak to individuals, you study a lot about how to have conversations — and that most of us never converse extremely effectively. Celeste Headlee has worked as a radio host for decades, and she knows the components of a fantastic conversation: Honesty, brevity, clarity and a wholesome quantity of listening. In this insightful speak, she shares 10 beneficial guidelines for possessing much better conversations. “Go out, speak to individuals, listen to individuals,” she says. “And, most importantly, be ready to be amazed.”

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